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About Us My Crest is completely dedicated to your total satisfaction of producing the best quality cut glass. If you have any suggestions or comments please email us using the feedback link on the My Crest pages.

Thanks you for using the Company.

My Crest
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

In case of an error in the online price My Crest will contact you to confirm the actual price before continuing with the order.

Non-Account Holders: Payment is required when ordering.

The title and any intellectual property of items made by the Company remains the property of My Crest until full payment is made and cleared.

Account Holders: Payment is required according to terms which is automatically set at 30 days unless otherwise stated. Late payments will be forwarded to the Lloyds factoring service for recovery and an extra fee will be included onto the existing fee to cover the factoring service.

Quotes and Estimates: Any quote or estimate given will be valid for 30 days. If the quote or estimate includes silver in the price given the value will be at that today's silver value and may change with the markets.

Rental. Any damage and subsequent repairs will be charged to the client.

Cookies. Cookies are small files that allow a website to recognise and track users within the web site. The information that is captured by the Cookies on this web site are only used to remember you whilst you are shopping within this web site i.e. if you place one item into the basket and move to another item, the cookies will remember you and associate all items selected by the one person in the one basket rather than asking you to buy each item individually
Shipping And Handling

All goods are guaranteed by the carrier's terms TNT, Royal Mail andParcel Force) whilst in transit. Any claims for damage or delay must go direct to the courier within 7 days and My Crest should be notified so that we are able to confirm details to the courier in question. We strongly recommend that any claim is made immediately.

NB Europe (Courier) List. For the following countries we have a cheaper arrangement with the courier (otherwise packages will go via Parcel Force): Belgium, France, Germany, Ireland, Luxemburg and The Netherlands.

Delivery Schedule We will deliver your order as soon as the statue or item is completed. Many of the items are held in stock however for unusual or large orders completion should take from between 4 - 6 working weeks from payment (less account holders).
Back Orders As all items are made within the premises orders will go out when completed as a batch.
Tax Charges All orders are UK VAT free.
Credit Card Security Off line transactions, Credit and Debit cards, are taken over the telephone and or on site using the Vx 810 provided by Streamline with their full security system as recommended by The Federation of Small Businesses. My Crest are Streamline TrustKeeper PCI DSS compliant. TrustKeeper is a certified remote assessment and compliance solution created by Trustwave and designed to help merchants meet the PCI DSS and achieve compliance with the associated programs of Visa®, MasterCard®, American Express®, Discover®, and other credit card associations.

On line transactions are taken by PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions.

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. NB. Please note that we recommend that the glass is cleaned by hand with a temperature of approximately of 20° Celsius. Once ordered and made the item becomes non refundable unless there is an error in the glass.

Reaching Us My Crest can be contacted via the following page
Privacy Policy Glass Crest does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
    a. Take and fulfill customer orders
    b. Administer and enhance the site and service
    c. Issue a unique identifier (e.g. customer login)
    d. Monitor customer account status beyond that required for individual purchases
    e. Only disclose information to third-parties for goods delivery purposes
Returns Policy You must tell us about any loss or damage giving rise to a claim within 7 days of the date we collected the consignment and confirm it by notice in writing within 18 days of the date we collected the consignment. If loss or damage is notified on a consignment note or ESCD you must still comply with this condition.
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